Security + Privacy
Your security and privacy are important to us, and we take precautions to ensure that they are protected. We guarantee that:
- We will never sell or transmit your personal information to any third party;
- All payment transactions are using SSL technology and are absolutely secure;
- We do not ever store credit card information on our website.
Occasionally we do place our products on sale. We regret that we are unable to offer price adjustments to customers who previously purchased a sale item at full price.
We ship by UPS from our manufacturing facility in Maine. Orders are shipped within 2 business days of purchase, Monday through Friday, unless an item is on backorder. We do not ship on major holidays or the day after Thanksgiving. For more information on our shipping policies, visit Shipping + Returns.
The Jubiltree Company, LLC offers a 30-day money back guarantee. If you decide not to keep any item you purchase from us, just return it in new condition in the original packaging within 30 days of your order. We'll refund you the amount paid for the product (minus any shipping charges). The customer pays for return shipping.
If you discover a manufacturing defect within 18 months of purchase, we'll gladly fix the problem at no cost to you. If we can't replace the defective part, we'll give you a full refund or ship you a new tree in exchange, and the return shipping will be on us. For more information on our return policies, visit Shipping + Returns.