SHIPPING + RETURNS
Please visit our international shipping and returns page for information on international orders.
We are currently offering a low, flat rate fee of $20 for standard shipping to the contiguous United States. Standard shipping to Alaska and Hawaii is offered for a flat rate of $50. Additional shipping charges apply to U.S. Territories.
Orders are shipped within 2 business days of purchase from our warehouse in Maine, Monday through Friday (unless an item is on backorder). We do not ship on major holidays, including Thanksgiving or the day after.
Below is a table listing approximate standard shipping times for various US destinations. These transit times are estimates provided by UPS and are not guaranteed by The Jubiltree Company, LLC. If you would like to know the estimated shipping time for your zip code, please contact us.
|Los Angeles||90012||5 days|
|New York||10028||2 days|
The Jubiltree Company, LLC offers a 30-day money back guarantee. If you decide not to keep any item you purchase from us, just return it in new condition in the original packaging within 30 days of your order. We'll refund you the amount paid for the product (minus any shipping charges). The customer pays for return shipping.
If you discover a manufacturing defect within 18 months of purchase, we'll gladly fix the problem at no cost to you. If we can't send you a replacement part, you may return your purchase for a full refund or exchange. We'll pay the return shipping--just contact us to arrange shipping prior to mailing. In most cases, natural and cosmetic variations in the wood are not considered manufacturing defects.
Please make sure to package your returns carefully and obtain a tracking number. We will not be able to provide a refund if the product is damaged or lost in transit without a tracking number.
Please send returns to:
The Jubiltree Co. Returns/822 Main St., Oxford, Maine 04270.